Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Are your diamonds ethically sourced?
Yes, all Israel Diamond gemstones are 100% conflict-free. We adhere strictly to the Kimberley Process to ensure that our diamonds are sourced responsibly and ethically from legitimate mines.
Do you provide certification for your jewelry?
Every diamond purchase over 0.5 carats comes with an official grading report from world-renowned laboratories such as the GIA, IGI, or EGL, guaranteeing the quality and authenticity of your piece.
What is your shipping policy for high-value items?
We offer complimentary, fully insured express shipping on all orders. For security purposes, an adult signature is required upon delivery to ensure your jewelry reaches you safely.
Can I customize a ring or piece of jewelry?
Absolutely. We specialize in bespoke designs. You can work with our master jewelers to select your preferred setting, metal type, and specific diamond to create a one-of-a-kind piece.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange, no questions asked.
Do you offer ring resizing services?
Yes, we provide one complimentary resizing for all our engagement rings within the first year of purchase. Simply contact our customer service team to arrange the secure shipment.